Ace Plumbing & Backflow

This contractor's reviews paint a deeply concerning picture across nearly every dimension. Professionalism is the most heavily documented dimension and is severely damaged by repeated no-shows, failure to call ahead, hanging up on customers, canceling warranty claims without notice, and general unreliability — with only a small number of reviews describing Don as kind, helpful, or conscientious.... Read more

This contractor's reviews paint a deeply concerning picture across nearly every dimension. Professionalism is the most heavily documented dimension and is severely damaged by repeated no-shows, failure to call ahead, hanging up on customers, canceling warranty claims without notice, and general unreliability — with only a small number of reviews describing Don as kind, helpful, or conscientious. Project completion is similarly troubled, with multiple reviews describing incomplete work, refusal to return for follow-up, and at least one instance of damage caused by poor workmanship. Pricing receives a mixed but slightly more favorable score, as one reviewer praised the affordability and transparency compared to competitors, though others allege dishonest billing practices tied to home warranty manipulation. Experience scores low overall due to documented poor workmanship causing further damage, though a handful of older positive reviews describe competent and thorough repairs. The weight of negative evidence across the review set substantially drags all scores downward. Read less