Absolute Best Plumbing

Absolute Best Plumbing has a strong base of positive reviews praising Tom and his crew for responsiveness, punctuality, friendliness, and fair pricing across a large volume of smaller jobs. However, the review set contains several serious negative reviews that significantly temper the scores across all dimensions. Professionalism is dragged down by complaints about phone rudeness, no-callback beha... Read more

Absolute Best Plumbing has a strong base of positive reviews praising Tom and his crew for responsiveness, punctuality, friendliness, and fair pricing across a large volume of smaller jobs. However, the review set contains several serious negative reviews that significantly temper the scores across all dimensions. Professionalism is dragged down by complaints about phone rudeness, no-callback behavior from the owner after billing disputes, and an employee ignoring mask requirements. Pricing scores are reduced by two credible accounts of inflated or questionable charges — one involving an $800 overquote for a job that needed only a washer, and another involving a disputed $142 strainer labor charge with no owner follow-up. Project completion is the most heavily penalized dimension, with multiple detailed negative reviews describing incomplete or defective work on larger jobs including a failed gas line installation with a week-long leak, a botched whole-house replumb and shower installation that required a third party to remediate, ongoing problems five years after a plumbing replacement, and a snake allegedly broken off in a drain with no evidence found by a subsequent plumber. Experience scores reflect strong positive feedback on smaller repairs but are pulled down by credible accounts of code-failing water heater installation, improper gas line fittings, and an inexperienced technician sent alone who caused additional damage. Read less