Royal Flush Plumbing & Drains

Royal Flush Plumbing & Drains has a strong and well-documented track record of rapid response, emergency availability, and generally fair pricing, with dozens of reviewers explicitly praising Frank and his team for punctuality, communication, and going above and beyond. However, a meaningful cluster of 1-star reviews — spanning multiple years — describes serious issues including incomplete wor... Read more

Royal Flush Plumbing & Drains has a strong and well-documented track record of rapid response, emergency availability, and generally fair pricing, with dozens of reviewers explicitly praising Frank and his team for punctuality, communication, and going above and beyond. However, a meaningful cluster of 1-star reviews — spanning multiple years — describes serious issues including incomplete work, work not performed to code, broken fixtures caused by technicians, hidden charges, and deeply unprofessional conduct by the owner Frank in billing disputes. The negative reviews are specific, detailed, and credible, preventing scores from reaching the high 80s or 90s despite the volume of positive feedback. Project completion is the most penalized dimension, as multiple reviewers explicitly describe jobs left unfinished, promises not honored, and work that had to be redone by other contractors. Pricing scores moderately well overall but is tempered by complaints about quote changes on arrival and charges for damage caused by the company's own workers. Read less