Plumber Boy

This contractor presents a deeply polarized review profile: a core of highly positive experiences praising specific technicians — particularly Andrew, David, Oliver, and Frankie — for professionalism, knowledge, and quality work, contrasted sharply with a substantial volume of serious complaints. The most damaging and recurring pattern across negative reviews is a near-total failure of communi... Read more

This contractor presents a deeply polarized review profile: a core of highly positive experiences praising specific technicians — particularly Andrew, David, Oliver, and Frankie — for professionalism, knowledge, and quality work, contrasted sharply with a substantial volume of serious complaints. The most damaging and recurring pattern across negative reviews is a near-total failure of communication and follow-through: customers repeatedly report being ignored after initial visits, calls going to voicemail with no callbacks, and jobs left incomplete for weeks or months. Pricing complaints are notable, with multiple reviewers citing charges described as double or triple market rates, and at least one review alleging outright fraudulent diagnosis to extract payment. Project completion is the most damaged dimension, with numerous reviews describing abandoned jobs, missed appointments, and unresolved issues that required hiring a different company. The experience dimension is mixed — some technicians demonstrate clear skill and problem-solving ability, while others are described as incompetent, making incorrect diagnoses or causing additional damage. Read less