Dial ONE Schilling Plumbing Heating & Air Conditioning

Dial One Schilling demonstrates strong technical competence and generally reliable project completion, with technicians like Scott and Mike frequently praised for skill and knowledge. However, pricing practices significantly undermine the overall score, with multiple customers reporting substantial overcharges for parts and labor—including a $350 capacitor that cost $15, a $4,000 labor quote for... Read more

Dial One Schilling demonstrates strong technical competence and generally reliable project completion, with technicians like Scott and Mike frequently praised for skill and knowledge. However, pricing practices significantly undermine the overall score, with multiple customers reporting substantial overcharges for parts and labor—including a $350 capacitor that cost $15, a $4,000 labor quote for a simple water heater swap, and $270 for 50 minutes of diagnostic work. Professionalism is solid with good punctuality and communication, but the company's handling of customer complaints and refusal to take responsibility for technician errors (the compressor damage incident) raises serious concerns about accountability. The WW Score reflects strong execution capability offset by persistent pricing transparency and ethical issues. Read less