Reliance Plumbing

Professionalism scores moderately at 72 due to a meaningful number of reviews citing no-shows, late arrivals, broken callbacks, and rude technician behavior — including multiple explicit complaints about punctuality failures and poor communication — offset by a large volume of positive reviews praising courteous, friendly, and timely technicians. Pricing is the weakest dimension at 52, with nu... Read more

Professionalism scores moderately at 72 due to a meaningful number of reviews citing no-shows, late arrivals, broken callbacks, and rude technician behavior — including multiple explicit complaints about punctuality failures and poor communication — offset by a large volume of positive reviews praising courteous, friendly, and timely technicians. Pricing is the weakest dimension at 52, with numerous reviewers across multiple years explicitly calling out excessive charges, undisclosed fees, price changes after quotes, and billing for time not worked, with only a minority praising fair or reasonable pricing. Project completion scores 74, reflecting a generally solid track record of jobs being finished, but dragged down by serious incidents including a wrong furnace model being installed and going unresolved after 15+ visits, a disposal fixed poorly that failed two days later, and a leak repair left incomplete. Experience scores 78, as the majority of substantive reviews praise technical knowledge and problem-solving, though a handful explicitly note inexperienced or unskilled technicians. The overall WW Score of 68.2 reflects a contractor with genuine strengths in workmanship but persistent and well-documented weaknesses in pricing transparency and scheduling reliability. Read less