California Countertop

California Countertops presents a deeply mixed picture across all four dimensions. Professionalism is the most heavily flagged dimension, with a significant number of reviews — spanning multiple years and involving multiple named staff members — describing rude, dismissive, or unresponsive behavior in the showroom and over the phone; this drags the score down considerably despite many positive... Read more

California Countertops presents a deeply mixed picture across all four dimensions. Professionalism is the most heavily flagged dimension, with a significant number of reviews — spanning multiple years and involving multiple named staff members — describing rude, dismissive, or unresponsive behavior in the showroom and over the phone; this drags the score down considerably despite many positive interactions with field installers and certain sales staff like Jill and Michelle. Pricing is generally competitive and described as fair or best-in-market by several reviewers, though at least two reviewers found quotes significantly higher than competitors and one felt they were being priced out intentionally. Project completion is moderate — many jobs were finished on time and to satisfaction, but there are notable failures including a family left without a kitchen for over two weeks, warranty disputes, abandoned callbacks, and a sloppy Corian installation with unresolved shim and caulking issues. Experience scores reasonably well among positive reviewers who praised precision cutting, seamless seams, and skilled installers, but is undermined by multiple accounts of shoddy workmanship, damaged property during demo, a sink damaged at the shop, and an installer who relied on lathe shims in critical support areas. Read less