Kohler Signature Store - Brea

This Kohler showroom demonstrates strong professionalism and exceptional product expertise, particularly through standout consultants like Koichi Motegi, Sarah Loya, Ryan Navarro, and others who consistently receive praise for knowledge, patience, and attentiveness. However, the score is tempered by significant concerns: multiple credible reports of discriminatory treatment toward Asian customers,... Read more

This Kohler showroom demonstrates strong professionalism and exceptional product expertise, particularly through standout consultants like Koichi Motegi, Sarah Loya, Ryan Navarro, and others who consistently receive praise for knowledge, patience, and attentiveness. However, the score is tempered by significant concerns: multiple credible reports of discriminatory treatment toward Asian customers, inconsistent staff performance (some staff ignored customers entirely), and notable project completion issues including extended delays (15 weeks vs. 8 weeks promised), missing parts, and poor follow-up communication. Pricing feedback is limited but suggests competitive value when working with knowledgeable staff. The store excels in design consultation and product knowledge but struggles with operational consistency and service equity. Read less