Cannings Ace Hardware

Cannings Ace Hardware receives strongly mixed feedback across all dimensions. Professionalism is the most frequently discussed dimension and is deeply polarized: a large number of reviewers praise staff helpfulness, friendliness, and proactive service — particularly employees like DJ, Chris, Julio, and Curtis — while a significant and recurring minority describe rude, inattentive, dismissive, ... Read more

Cannings Ace Hardware receives strongly mixed feedback across all dimensions. Professionalism is the most frequently discussed dimension and is deeply polarized: a large number of reviewers praise staff helpfulness, friendliness, and proactive service — particularly employees like DJ, Chris, Julio, and Curtis — while a significant and recurring minority describe rude, inattentive, dismissive, or unprofessional behavior from specific staff members, including cashiers and managers. Pricing draws consistent criticism for being higher than big-box competitors, with one reviewer explicitly calling out price gouging during COVID-19, though a few reviewers acknowledge the premium is offset by service quality. Project completion is penalized by multiple documented failures in online ordering, inventory inaccuracies, and a failed Christmas delivery that caused significant customer distress, though in-person fulfillment of hard-to-find items is frequently praised. Experience scores moderately well, with many reviewers highlighting the store's deep product knowledge and ability to source obscure parts, though one detailed review documents a failed key-cutting and programming attempt by an undertrained employee. Read less