Find Nearby Plumbers In Jurupa Valley, California

HSQ Plumbing demonstrates exceptional performance across all four dimensions. Professionalism is consistently praised with 16 mentions highlighting punctuality, politeness, communication, and appearance (shoe covers, clean work). Project completion is strong with 14 mentions confirming jobs finished completely, on-time delivery, and follow-through on complex work. Pricing receives 11 mentions emphasizing fair, transparent, and competitive quotes—notably with customers comparing favorably against competitors. Experience is validated by 12 mentions of skilled workmanship, technical problem-solving, and quality execution. The company's owner Ray is frequently named and personally credited, suggesting strong leadership and accountability.

• All 18 reviews are 5-star ratings with no negative feedback—this is statistically unusual and warrants caution. While the reviews contain specific details (names, addresses, job types, competitor comparisons) that suggest authenticity, the complete absence of any critical comments or lower ratings is a red flag for potential review curation or selection bias.
• Review dates span 2016–2024 with a concentration in 2023–2024 (3 recent reviews). Older reviews (2016–2019) comprise 8 reviews, which reduces recency weight. However, the consistency of praise across all time periods supports reliability.
• Two reviews appear to be from the same customer (Steve B, Huntington Beach, CA) with nearly identical phrasing and structure (dated 2016-03-01), suggesting possible duplicate submission rather than fake reviews.

This WW Score of 89.2 is highly reliable based on 18 reviews with consistent, specific, and detailed feedback across all dimensions. However, the absence of any negative reviews and the all-5-star rating distribution suggest potential review selection bias; the true score may be slightly lower if unfiltered feedback were available. Use this score with confidence for general contractor quality assessment, but acknowledge that critical perspectives may be underrepresented.

Emery & Son Plumbing demonstrates strong performance across all four dimensions. Professionalism is consistently praised with explicit mentions of punctuality, responsiveness, politeness, and reliability across five reviews. Pricing receives strong marks with four reviews explicitly noting reasonable rates, transparency, and no hidden charges. Project completion is evidenced by five reviews detailing finished work, timely delivery, and follow-through on complex jobs including major rerouting projects. Experience is well-documented with five reviews highlighting skilled workmanship, technical problem-solving, and diagnostic expertise. The WW Score of 89.2 reflects a highly reliable contractor with strong execution across all measured dimensions.

• All six reviews are 5-star ratings with uniformly positive language and no critical feedback. While not necessarily indicative of fake reviews, the complete absence of any negative or mixed feedback is statistically unusual and should be noted.
• Two reviews (dated 2016-2017) are older than 3 years; however, three recent reviews from 2023 and one from 2018 provide current validation of service quality.
• Review sample size is small (n=6). While confidence levels are appropriate given mention counts, a larger sample would provide greater statistical reliability.

This WW Score of 89.2 is highly reliable given the consistent positive evidence across all four dimensions with adequate mention counts (4-5 per dimension), though the small sample size and absence of any critical feedback warrant acknowledgment that this represents a limited but coherent dataset.

Hovey Rooter demonstrates strong professionalism with consistent punctuality, courteous communication, and responsive customer service across 32 reviews. Project completion is solid with most jobs finished as promised, though one significant failure (toilet installation) and one emergency response refusal create notable gaps. Technical experience is well-regarded with skilled diagnostics and quality workmanship. Pricing presents the weakest dimension: while many reviews praise fair rates, several customers report unexpected service call fees ($135), confusing fee structures, and pricing disputes that contradict initial agreements, creating trust concerns despite overall positive sentiment.

• PRICING INCONSISTENCY: Multiple reviews (2020-08-05, 2019-07-02, 2020-02-11) report surprise $135 service call fees and confusing fee deduction policies. One customer explicitly states fees were not applied as promised, suggesting unclear or inconsistent pricing communication.
• CRITICAL SERVICE FAILURE: 2023-05-02 review documents severe unprofessionalism—wrong toilet size installed, scratches on new fixture, technician hung up on customer twice, and company threatened to bill customer for their error. This is a major red flag for accountability.
• EMERGENCY RESPONSE FAILURE: 2018-11-13 review shows 2-hour delay responding to ruptured main water line (no water to house), with company ultimately refusing service. This contradicts claims of reliability.
• QUALITY CONTROL ISSUE: 2023-03-23 review reveals water heater installed incorrectly (not to code per multiple contractors) and misdiagnosis of irrigation pipe as main water line, charged $400 for unnecessary repair. Suggests diagnostic accuracy problems.
• RECENCY CONCERN: Most reviews are 5+ years old (2014-2017). Only 7 of 43 reviews are from 2023-2024. Recent reviews show more critical issues, suggesting possible service quality decline.
• REVIEW PATTERN: Approximately 28 of 43 reviews are 5-star with minimal detail, creating potential selection bias. However, negative reviews are specific and detailed, suggesting they are authentic complaints rather than fake reviews.

This WW Score of 81.2 should be treated with MODERATE-TO-HIGH caution: while professionalism and experience scores are well-supported by 22-32 mentions, the pricing dimension relies on only 12 mentions with significant contradictions, and recent reviews (2023-2024) reveal serious service failures not present in older reviews, suggesting possible quality deterioration that may not be fully captured in the overall score.

S&C Plumbing demonstrates strong professionalism across communication, responsiveness, and honesty, with five reviews explicitly praising punctuality, politeness, and professional demeanor. Pricing is consistently described as reasonable and transparent, with quotes honored and no hidden charges reported across four reviews. Project completion is supported by three reviews noting efficient, effective work and timely service delivery. Technical skill and workmanship quality are affirmed in three reviews highlighting superior work and honest problem-solving. However, the small sample size (6 reviews) and age of one review (2005) limit confidence in the overall score.

• One review dates to 2005 (18+ years old) and should be weighted minimally; only 5 of 6 reviews are from 2021 onward
• All six reviews are 5-star ratings with no negative feedback, which is statistically unusual; however, reviews contain specific details (FaceTime estimate, gallery opening, refused overpayment, specific locations) suggesting authenticity rather than fake reviews
• Small sample size (6 reviews) limits statistical reliability; recommend collecting additional recent reviews for stronger confidence

This score should be treated with moderate caution due to the small sample size and lack of negative feedback; while the reviews appear authentic and detailed, a WW Score of 88.3 is most reliable for recent work (2021-2023) and should be validated with additional customer feedback.

Lancelot's Plumbing demonstrates strong overall performance with particular strengths in project completion (85) and technical expertise (88). Professionalism scores well at 82, supported by consistent mentions of punctuality, courteous service, and clean presentation. However, pricing emerges as a notable weakness (72), with explicit complaints about overcharges, unjustified service fees, and lack of transparency in two separate reviews. The company shows excellent emergency response and technical problem-solving capabilities, but customer service consistency appears variable, with one severe incident involving the owner's unprofessional conduct toward a customer.

• RECENCY BIAS: 13 of 20 reviews are from 2016-2019 (4-8 years old). Only 1 review from 2024 and 1 from 2020. Recent data is extremely limited, making current performance assessment difficult.
• PRICING CONCERNS: Two detailed negative reviews (2024 and 2020) explicitly cite overcharging ($325 for minimal work, $150 for 30 minutes of water on/off), contradicting the 'fair pricing' claims in positive reviews. This suggests pricing practices may have deteriorated or are inconsistent.
• PROFESSIONALISM RED FLAG: 2019 review documents owner yelling at and storming off from elderly customer over a simple question—severe unprofessional conduct by leadership. This is a critical character/management issue.
• POTENTIAL FAKE REVIEW PATTERN: Multiple 5-star reviews from 2016-2019 use similar generic praise ('highly recommend,' 'professional,' 'knowledgeable') with minimal specific detail. However, older reviews also contain specific examples (drain clearing, water heater replacement), so pattern is not conclusive.
• CUSTOMER RETENTION ISSUE: 2020 review explicitly states 'we will not use them again' after years as repeat customers, suggesting service quality decline or inconsistency over time.

This score should be treated with CAUTION. While the HIGH confidence label reflects adequate mention counts, the data is heavily skewed toward 2016-2019 reviews (65% of sample), with only one recent review from 2024. The two most recent negative reviews (2024 and 2020) directly contradict the older positive pattern and raise serious concerns about current pricing practices and leadership professionalism. The WW Score of 78.2 likely overstates current performance; a more conservative estimate based solely on 2020-2024 data would be significantly lower.

Simmons Plumbing demonstrates strong professionalism and technical expertise, with many customers praising punctuality, courtesy, and skilled workmanship. However, the company is significantly hampered by serious project completion issues, including multiple reports of no-shows, incomplete work, failure to honor warranties, and poor follow-up on callbacks. Pricing feedback is mixed—many customers report fair and reasonable rates, but several complaints cite overcharges, inflated estimates, and lack of transparency. The company shows inconsistency across service quality, with some exceptional experiences contrasted by serious failures in accountability and customer service recovery.

• CRITICAL: Multiple severe project completion failures documented—no-shows on emergency calls, abandoned work, refusal to honor warranties, and complete lack of callback responsiveness. At least 8 reviews explicitly describe being left hanging or ignored after service issues.
• SERIOUS: Pattern of damage during service (chipped bathtubs, scratched fixtures, improper installations) with owner refusing to return calls or address damage claims.
• SERIOUS: Multiple reports of overcharging—customers charged significantly more than quoted estimates (e.g., $207 for no service, $613 vs $400 estimate, $389 vs $180-200 estimate, $1600 water heater installation with refusal to correct).
• SERIOUS: Inconsistent quality and accountability—same company receives both 5-star reviews praising exceptional service and 1-star reviews describing incompetence, with no clear pattern by technician or time period.
• MODERATE: Several reviews from 2022-2024 describe poor emergency response and non-responsiveness, suggesting ongoing systemic issues rather than isolated incidents.
• MODERATE: Blank/minimal reviews (approximately 15 reviews with no text or single-word text) reduce data quality but do not appear to be fake—likely system artifacts.
• MODERATE: Recency concern—while recent reviews (2024-2025) show both strong positives and serious negatives, the concentration of severe complaints in 2020-2024 suggests deterioration in service consistency.
• LIMITED: One review explicitly states company has moved to Arizona (2015), creating uncertainty about whether all reviews reference the same operating entity.

This WW Score of 72.8 should be treated with caution despite HIGH overall confidence. The company exhibits a stark bimodal distribution: approximately 65% of reviews are highly positive (5-star with specific praise), while approximately 20% are severely negative (1-star with serious allegations of fraud, non-responsiveness, and damage). The remaining 15% are mixed or neutral. The HIGH confidence reflects substantial mention counts across all dimensions, but the extreme variance in customer experience—particularly the documented pattern of non-responsiveness to damage claims and warranty issues—suggests this company is unreliable for critical or time-sensitive work. Customers should verify current ownership/location and request references for similar project types before engaging.