Russell’s Plumbing

Russell Plumbing shows significant inconsistency across reviews spanning 11 years. While multiple reviews praise technical competence and honesty (particularly older reviews from 2010-2018), recent reviews (2021-2022) reveal serious concerns about pricing practices, with one customer reporting a $460 labor charge for 2.5 hours against a quoted $105/hr rate, plus questionable parts markups. Profess... Read more

Russell Plumbing shows significant inconsistency across reviews spanning 11 years. While multiple reviews praise technical competence and honesty (particularly older reviews from 2010-2018), recent reviews (2021-2022) reveal serious concerns about pricing practices, with one customer reporting a $460 labor charge for 2.5 hours against a quoted $105/hr rate, plus questionable parts markups. Professionalism scores are dragged down by documented reliability issues (missed appointments, late arrivals without notice) and poor customer service interactions. Pricing emerges as the weakest dimension with explicit allegations of overcharging and non-itemized billing. Project completion is mixed—work gets done but with reliability concerns. Read less