New Age Plumbing

New Age Plumbing has a strong and consistent reputation for fair, transparent pricing and responsive service, with the vast majority of reviewers praising Primo and his team as honest and reasonably priced. Professionalism scores are solid overall but are meaningfully dragged down by several credible negative reviews describing no-shows without communication, a technician giving a customer the fin... Read more

New Age Plumbing has a strong and consistent reputation for fair, transparent pricing and responsive service, with the vast majority of reviewers praising Primo and his team as honest and reasonably priced. Professionalism scores are solid overall but are meaningfully dragged down by several credible negative reviews describing no-shows without communication, a technician giving a customer the finger, unanswered callbacks, and a stolen faucet — these are serious incidents that cannot be dismissed. Project completion is the most concerning dimension: while most jobs are described as completed efficiently, there are multiple explicit accounts of incomplete work (a hot water leak left unresolved), failure to clean up debris, refusal to provide receipts, and a significant sewer inspection failure that cost a customer $3,000 — all of which suppress the score considerably. Experience scores are generally positive, with reviewers frequently citing skilled diagnosis and quality workmanship, though the sewer misdiagnosis and the incomplete hot water heater job introduce meaningful doubt. The review base spans over a decade (2011–2024), and more recent reviews (2023–2024) trend positively, suggesting some improvement over time. Read less