Adeedo

This combined review set covers two distinct brands — Brody Pennell (HVAC) and Adeedo/JW Plumbing — which significantly complicates scoring but both share overlapping ownership and operational patterns. Professionalism scores moderately: the majority of individual technicians (Min, Joseph, Miya, Rene, Reuben, etc.) are praised for punctuality, courtesy, and communication, but there are repeate... Read more

This combined review set covers two distinct brands — Brody Pennell (HVAC) and Adeedo/JW Plumbing — which significantly complicates scoring but both share overlapping ownership and operational patterns. Professionalism scores moderately: the majority of individual technicians (Min, Joseph, Miya, Rene, Reuben, etc.) are praised for punctuality, courtesy, and communication, but there are repeated and credible complaints about no-shows, rescheduling without notice, and unprofessional billing conduct that drag the score down substantially. Pricing is the most damaging dimension, with a large number of detailed, credible negative reviews describing quotes that were 2x to 10x higher than competitors for identical work — including allegations of predatory upselling to elderly customers, fear-based sales tactics around gas leaks, and estimates for unnecessary repairs; this is the single largest risk factor for prospective customers. Project completion is mixed: many jobs are completed well and on time, but there are serious documented failures including a new HVAC system failing 7-8 times post-installation, abandoned excavation work leaving a home in disrepair, failed inspections, and a billing lien dispute — these are not minor issues. Experience scores moderately positive overall, as many technicians demonstrate genuine skill and problem-solving, but is undermined by multiple cases where technicians misdiagnosed problems that other plumbers resolved quickly and cheaply, suggesting inconsistent technical quality across the workforce. Read less