USA Drain and Plumbing Works

USA Drain & Plumbing Works demonstrates strong professionalism with consistent praise for punctuality, politeness, responsiveness, and technical skill across 24 reviews. Project completion is reliable with 22 mentions of timely work and follow-through, including complex emergency situations. Experience scores well at 86.0 based on 18 mentions of skilled workmanship and problem-solving. However, pr... Read more

USA Drain & Plumbing Works demonstrates strong professionalism with consistent praise for punctuality, politeness, responsiveness, and technical skill across 24 reviews. Project completion is reliable with 22 mentions of timely work and follow-through, including complex emergency situations. Experience scores well at 86.0 based on 18 mentions of skilled workmanship and problem-solving. However, pricing is a significant concern: while most reviews praise value, two detailed 1-star reviews from October 2024 allege severe price gouging ($3,500 for 2-3 hours of work, $800/hour labor rates) and aggressive collection tactics including property lien threats. The company disputes one claim, but the second review corroborates the pricing concern independently. This pricing volatility substantially lowers the overall score despite strong performance in other dimensions. Read less