Right Choice Air Conditioning and Plumbing

Right Choice AC & Plumbing presents a deeply polarized review profile. Positive reviews — which form the majority — consistently praise Chris and his team for responsiveness, same-day or next-day service, technical competence, and going above and beyond (e.g., driving to pick up parts, working after hours and into the evening). However, a significant cluster of negative reviews — several fro... Read more

Right Choice AC & Plumbing presents a deeply polarized review profile. Positive reviews — which form the majority — consistently praise Chris and his team for responsiveness, same-day or next-day service, technical competence, and going above and beyond (e.g., driving to pick up parts, working after hours and into the evening). However, a significant cluster of negative reviews — several from 2022–2024 — describe serious misconduct including misdiagnosis, abandoning jobs without resolution, damaging customer property and denying it, filing misleading reports with home warranty companies, and taking advantage of elderly customers. These negative reviews are specific, detailed, and credible, and they substantially drag down all four dimensions. The pricing dimension is particularly concerning, with one review alleging a $300 charge for a 5-minute job and another alleging fraudulent double-charging through home warranty systems. Project completion suffers most from the negative reviews, as multiple customers report jobs left incomplete, incorrect diagnoses, and technicians leaving without resolving the issue. Read less