Plumbers R Us

The review set presents a deeply mixed picture of this contractor. Positive reviews — several of which are quite old (2010–2014) — praise promptness, professionalism, and technical competence, while more recent reviews (2018–2024) reveal serious concerns including shoddy workmanship, emotional and unprofessional responses to complaints, belligerent customer service, and allegations of scam... Read more

The review set presents a deeply mixed picture of this contractor. Positive reviews — several of which are quite old (2010–2014) — praise promptness, professionalism, and technical competence, while more recent reviews (2018–2024) reveal serious concerns including shoddy workmanship, emotional and unprofessional responses to complaints, belligerent customer service, and allegations of scamming. The professionalism dimension is heavily penalized by multiple credible accounts of the contractor becoming angry and abusive when confronted with legitimate complaints, as well as a customer service representative hanging up on a client. Project completion scores are dragged down by a cracked toilet replaced with a cheaper model, a shut-off valve installed with excess glue that caused a blockage requiring a second replacement, and a complaint that a simple washer replacement was misdiagnosed as a major repair. Pricing concerns are significant, with at least two reviewers explicitly describing overcharging or work that had to be redone at additional cost. The experience score reflects genuine skill noted in older reviews but is undermined by recent workmanship failures. Read less