Mr. Rooter Plumbing of Palm Desert

Mr. Rooter of Palm Desert earns strong marks for professionalism and experience, with the vast majority of reviewers praising punctuality, communication, courteous technicians, and technical competence across a wide range of plumbing jobs. Project completion scores are also solid, with most jobs described as resolved same-day or within a short follow-up visit, and several reviewers noting technici... Read more

Mr. Rooter of Palm Desert earns strong marks for professionalism and experience, with the vast majority of reviewers praising punctuality, communication, courteous technicians, and technical competence across a wide range of plumbing jobs. Project completion scores are also solid, with most jobs described as resolved same-day or within a short follow-up visit, and several reviewers noting technicians went above and beyond to finish difficult work. However, pricing is the most significant drag on the overall score: a meaningful minority of reviewers — across multiple years — describe feeling overcharged, receiving inflated estimates, or experiencing what they characterized as price gouging, including one reviewer quoted $350 for a 10-minute job, another quoted $2,000 for preventive drain snaking, and a 1-star reviewer who alleged a $900 toilet replacement quote for a functioning toilet. These pricing complaints are too numerous and specific to dismiss, and they meaningfully lower the pricing dimension score. The WW Score of 76.4 reflects a company with genuinely skilled and professional technicians but an inconsistent and sometimes problematic pricing approach. Read less