Intercity Plumbing

Intercity Plumbing receives a critically low WW Score of 32.8, driven by severe deficiencies across all dimensions. Professionalism is particularly weak (28/100), with 67 reviews documenting rude staff, no-shows, missed calls, unprofessional communication, and dismissive attitudes toward customers. Project completion is equally problematic (25/100) with 72 mentions of abandoned work, multiple resc... Read more

Intercity Plumbing receives a critically low WW Score of 32.8, driven by severe deficiencies across all dimensions. Professionalism is particularly weak (28/100), with 67 reviews documenting rude staff, no-shows, missed calls, unprofessional communication, and dismissive attitudes toward customers. Project completion is equally problematic (25/100) with 72 mentions of abandoned work, multiple reschedulings, incomplete repairs, and failure to follow through on commitments. Pricing concerns (35/100) appear in 18 reviews, citing bait-and-switch tactics, unexpected charges, and inflated upgrade fees. Experience scores slightly higher (48/100) with 32 mentions, as some customers acknowledge technical competence from specific technicians (Jim, Waylon, Dave, Eden), though this is overshadowed by systemic operational failures. The company's pattern of poor service is consistent across home warranty and direct-pay customers. Read less