Granger’s

Granger's (formerly A1 Service Heroes) demonstrates strong technical expertise and professionalism from individual technicians, with many reviews praising specific staff members' knowledge and courtesy. However, the company is significantly hampered by persistent pricing concerns—numerous customers report unexpected upsells, hidden fees, diagnostic charges, and quotes substantially higher than c... Read more

Granger's (formerly A1 Service Heroes) demonstrates strong technical expertise and professionalism from individual technicians, with many reviews praising specific staff members' knowledge and courtesy. However, the company is significantly hampered by persistent pricing concerns—numerous customers report unexpected upsells, hidden fees, diagnostic charges, and quotes substantially higher than competitors. Project completion is inconsistent, with multiple reports of no-shows, incomplete work, and poor follow-through on promised callbacks. Customer service responsiveness has deteriorated markedly, particularly after the ownership change, with complaints about full voicemails, unresponsive email, and lack of follow-up. The company's integrity is questioned across multiple reviews regarding warranty coverage and honest diagnostics. Read less