General Air Conditioning & Plumbing

General Air Conditioning and Plumbing receives a critically low WW Score of 42.3, driven by severe deficiencies across all dimensions. Pricing is the most damaging factor (28/100), with overwhelming evidence of price gouging, inflated quotes 2-3x market rates, and deceptive upselling tactics. Project completion scores poorly (38/100) due to frequent no-shows, missed appointments, incomplete work, ... Read more

General Air Conditioning and Plumbing receives a critically low WW Score of 42.3, driven by severe deficiencies across all dimensions. Pricing is the most damaging factor (28/100), with overwhelming evidence of price gouging, inflated quotes 2-3x market rates, and deceptive upselling tactics. Project completion scores poorly (38/100) due to frequent no-shows, missed appointments, incomplete work, misdiagnosis requiring multiple callbacks, and failure to honor commitments. Professionalism is compromised (52/100) by inconsistent service quality, poor communication, unresponsiveness to complaints, and occasional aggressive technician behavior. Experience shows mixed results (48/100)—while some technicians demonstrate competence, systematic misdiagnosis, unnecessary repairs, and installation of unsuitable equipment undermine credibility. The company's pattern of scamming elderly customers and vulnerable populations is particularly concerning. Read less