Complete Mechanical Service

This contractor shows significant inconsistency across dimensions. While technicians often demonstrate solid technical knowledge and professionalism in individual interactions (68.5 professionalism, 72.3 experience), the company struggles severely with project completion (55.2), marked by extensive delays, incomplete work, communication breakdowns, and failure to honor callbacks. Pricing concerns ... Read more

This contractor shows significant inconsistency across dimensions. While technicians often demonstrate solid technical knowledge and professionalism in individual interactions (68.5 professionalism, 72.3 experience), the company struggles severely with project completion (55.2), marked by extensive delays, incomplete work, communication breakdowns, and failure to honor callbacks. Pricing concerns (58.0) include overcharging, hidden fees, and aggressive upselling. The dataset reveals two distinct company identities: PB Mechanical Air (recent 2025 reviews, all 5-star) and Complete Mechanical Service (2018-2023, predominantly negative). The stark bifurcation suggests either a company rebrand or data contamination. Most negative reviews cite warranty company assignments, delayed parts, rescheduling, and unresolved issues. The WW Score reflects the weighted average across all data but is heavily influenced by the severe project completion failures documented in the majority of historical reviews. Read less