American Service Alliance

The single review available paints a deeply negative picture across all four dimensions. Professionalism suffered significantly due to a last-minute cancellation with no phone call and a four-hour window that was not honored. Project completion scored near zero as the technician never arrived and the job was entirely abandoned. The technician's decision to cancel based on an incorrect cost assessm... Read more

The single review available paints a deeply negative picture across all four dimensions. Professionalism suffered significantly due to a last-minute cancellation with no phone call and a four-hour window that was not honored. Project completion scored near zero as the technician never arrived and the job was entirely abandoned. The technician's decision to cancel based on an incorrect cost assessment — later disproven when another company fixed the appliance for a few hundred dollars — reflects poorly on experience and technical judgment. Pricing received a slightly higher score only because the reviewer implies the company appeared motivated by profit ('looking for the payday'), suggesting potential bias toward high-value jobs rather than transparent, fair service. Read less