Absolute Airflow and Plumbing

Professionalism scores reasonably well due to a large volume of reviews praising individual technicians — particularly Kaze, Broc, Miguel, and TJ — for punctuality, communication, and courteous behavior. However, this is significantly offset by serious complaints about management-level responsiveness, abandoned jobs, and a pattern of closing locations without honoring warranties or completing ... Read more

Professionalism scores reasonably well due to a large volume of reviews praising individual technicians — particularly Kaze, Broc, Miguel, and TJ — for punctuality, communication, and courteous behavior. However, this is significantly offset by serious complaints about management-level responsiveness, abandoned jobs, and a pattern of closing locations without honoring warranties or completing open work orders. Pricing is the weakest dimension: multiple reviewers explicitly called out egregious overcharging (e.g., $1,188 for a PRV valve worth under $200, $17,000 for a 1.5-ton unit replacement, $15,000 jobs where promised work was never completed), and one reviewer noted a quote ballooning by $200 post-job. Project completion is heavily penalized by credible, detailed accounts of abandoned mid-job work orders, stolen equipment, failed city inspections, unrepaired attic damage left for nearly a month, and systematic failure to honor warranties after acquiring Preferred Services — these are not minor complaints and represent a meaningful pattern. Experience scores moderately well at the technician level based on specific, detailed praise for diagnostic skill and workmanship quality, but is pulled down by accounts of gas lines left untightened, incorrect unit sizing, and duct work that was charged for but never performed. Read less