Urgent Rooter Service

This company exhibits a deeply polarized review pattern with stark contrasts between recent positive reviews (2021-2024) and extensive negative reviews (2011-2015). Recent reviews praise professionalism, quick service, and honest diagnostics, particularly from technicians Jesus and Eddie. However, the company has a documented history of aggressive upselling, bait-and-switch pricing tactics, incomp... Read more

This company exhibits a deeply polarized review pattern with stark contrasts between recent positive reviews (2021-2024) and extensive negative reviews (2011-2015). Recent reviews praise professionalism, quick service, and honest diagnostics, particularly from technicians Jesus and Eddie. However, the company has a documented history of aggressive upselling, bait-and-switch pricing tactics, incomplete work, and customer abandonment. Pricing emerges as the most critical weakness, with numerous customers reporting dramatic price escalations from quoted amounts ($69-$150) to final charges ($1,200-$6,200). Project completion issues include abandoned jobs, incomplete repairs requiring callbacks, and work that failed to resolve stated problems. The WW Score of 62.3 reflects this mixed but heavily compromised profile. Read less