Empire Plumbing Heating & Air Conditioning

Empire Plumbing & HVAC demonstrates strong overall performance with a WW Score of 81.2. The company excels in professionalism (86.5) and technical experience (87.0), with technicians consistently praised for punctuality, courtesy, knowledge, and problem-solving ability across 89 and 68 mentions respectively. Project completion is solid at 84.0 across 72 reviews, showing reliable follow-through on ... Read more

Empire Plumbing & HVAC demonstrates strong overall performance with a WW Score of 81.2. The company excels in professionalism (86.5) and technical experience (87.0), with technicians consistently praised for punctuality, courtesy, knowledge, and problem-solving ability across 89 and 68 mentions respectively. Project completion is solid at 84.0 across 72 reviews, showing reliable follow-through on work. However, pricing emerges as a significant weakness (68.0), with 18 explicit mentions of overcharging, lack of transparency, non-standardized pricing, and markups perceived as excessive. Multiple customers report being quoted substantially higher than competitors or discovering inflated part costs after service. Read less