CGS Plumbing

CGS Plumbing has a deeply polarized review profile: a strong base of loyal, satisfied customers praising responsiveness, fair pricing, and solid workmanship is offset by a significant cluster of serious negative reviews alleging overcharging, incomplete or ineffective repairs, unprofessional conduct, and poor communication. Professionalism is the most contested dimension, with multiple 1-star revi... Read more

CGS Plumbing has a deeply polarized review profile: a strong base of loyal, satisfied customers praising responsiveness, fair pricing, and solid workmanship is offset by a significant cluster of serious negative reviews alleging overcharging, incomplete or ineffective repairs, unprofessional conduct, and poor communication. Professionalism is the most contested dimension, with multiple 1-star reviews citing condescending behavior, failure to follow up, and rude phone interactions, pulling the score down substantially despite many positive mentions of friendliness and responsiveness. Pricing is similarly split — several reviewers praised CGS for undercutting competitors, while multiple others explicitly described feeling ripped off or overcharged for minimal work. Project completion scores moderately, as most positive reviewers report jobs finished same-day, but at least three negative reviews describe work that failed shortly after completion or was never resolved. Experience scores slightly higher due to consistent praise for quick diagnosis and technical know-how, though two reviews describe a technician charging for work that did not fix the problem. Read less