American Septic Services dba Goddards/Nazco Services

The overwhelming majority of reviews across all four dimensions are negative, with recurring complaints about unprofessional behavior, dishonest pricing, and incomplete or botched work. Professionalism is severely damaged by multiple accounts of rude staff (both on-site workers and phone dispatchers, including the owner), no-shows, and late arrivals with conflicting excuses. Pricing complaints are... Read more

The overwhelming majority of reviews across all four dimensions are negative, with recurring complaints about unprofessional behavior, dishonest pricing, and incomplete or botched work. Professionalism is severely damaged by multiple accounts of rude staff (both on-site workers and phone dispatchers, including the owner), no-shows, and late arrivals with conflicting excuses. Pricing complaints are frequent and serious, including bait-and-switch tactics, charges higher than quoted, and repeat billing for unresolved problems within days. Project completion is a major failure area, with multiple reviews describing work left unfinished, damage caused and not disclosed, and tanks not fully pumped despite full charges being collected. Experience scores slightly higher only because a handful of positive reviews describe technically competent work, but these are substantially outweighed by accounts of broken pipes, improper installations against city code, and failure to diagnose root causes. The small number of positive reviews (5 out of 18) are insufficient to meaningfully offset the volume and severity of negative experiences documented. Read less