Pro Integrity Plumbing

Pro Integrity Plumbing presents a deeply divided picture across its reviews. Positive reviews praise specific technicians like Chris, Casey, and Adam for punctuality, communication, and courteous behavior, while a near-equal number of negative reviews describe serious professionalism failures including a technician allegedly showing up drunk, staff hanging up on customers, and dismissive attitudes... Read more

Pro Integrity Plumbing presents a deeply divided picture across its reviews. Positive reviews praise specific technicians like Chris, Casey, and Adam for punctuality, communication, and courteous behavior, while a near-equal number of negative reviews describe serious professionalism failures including a technician allegedly showing up drunk, staff hanging up on customers, and dismissive attitudes toward complaints. Pricing and billing transparency are a significant concern, with multiple reviewers alleging unexpected charges, upselling, and costs that differed from what was communicated upfront. Project completion is similarly mixed — some jobs were completed efficiently and thoroughly, while others involved wrong parts ordered multiple times, refusal to complete work, or recommendations for unnecessary and costly interventions. The overall score reflects a contractor with capable technicians on their best days but serious and recurring systemic issues in customer service, billing integrity, and job follow-through. Read less