Great American Plumbing & Rooter

Great American Plumbing (Jim) demonstrates strong technical expertise and fair pricing, with multiple reviews praising quick response times and reasonable rates. However, professionalism scores are pulled down significantly by one detailed negative review documenting poor communication, lack of follow-through on the initial service call, and a condescending tone when the customer raised concerns. ... Read more

Great American Plumbing (Jim) demonstrates strong technical expertise and fair pricing, with multiple reviews praising quick response times and reasonable rates. However, professionalism scores are pulled down significantly by one detailed negative review documenting poor communication, lack of follow-through on the initial service call, and a condescending tone when the customer raised concerns. Three of five reviews are older than 4 years, limiting recency data. The mixed pattern—three glowing 5-star reviews versus one scathing 1-star account of incomplete work—suggests inconsistent service delivery. Read less