23 1/2 SOS Plumbing

Professionalism is the most-mentioned dimension and tells a deeply mixed story: two reviews describe dismissive, unreliable, or dishonest behavior — including a plumber who left without resolving the issue and a technician who missed a rescheduled appointment with only 10 minutes notice — while two others praise politeness, responsiveness, and excellent customer service. Project completion is ... Read more

Professionalism is the most-mentioned dimension and tells a deeply mixed story: two reviews describe dismissive, unreliable, or dishonest behavior — including a plumber who left without resolving the issue and a technician who missed a rescheduled appointment with only 10 minutes notice — while two others praise politeness, responsiveness, and excellent customer service. Project completion is similarly split, with one job completed successfully in under 24 hours, one pipe repair resolved quickly, but two cases where the work was either abandoned or not followed through on. Pricing received limited but mostly positive signals, with one reviewer noting a free estimate and fair pricing after shopping around, and another citing a fair quote. Experience scores reflect inconsistency: one technician initially missed an active leak requiring the customer to point it out, while others demonstrated competent and efficient workmanship. With only 5 reviews spanning 2017 to 2022, the dataset is too small to draw firm conclusions, and the score should be treated with significant caution. Read less