Hughes Plumbing Heating & Air Duct Cleaning

Hughes Plumbing, Heating & Air demonstrates strong technical expertise and generally positive customer experiences, with particular strengths in experience/skill level (90) and pricing competitiveness (88). Professionalism scores well at 85, supported by multiple mentions of punctuality, friendly service, and knowledgeable technicians. However, project completion scores lower at 78 due to a critic... Read more

Hughes Plumbing, Heating & Air demonstrates strong technical expertise and generally positive customer experiences, with particular strengths in experience/skill level (90) and pricing competitiveness (88). Professionalism scores well at 85, supported by multiple mentions of punctuality, friendly service, and knowledgeable technicians. However, project completion scores lower at 78 due to a critical negative review detailing incomplete work (disconnected wires left unfixed) and multiple service calls required. The company shows inconsistency: exceptional long-term customer loyalty and detailed positive testimonials contrast sharply with documented service failures and serious customer service incidents (abusive phone call, check handling issues). Most reviews are older than 2 years, limiting recency assessment. Read less