A Fast Plumbing & Drain

A Fast Plumbing & Drain has a strong base of satisfied repeat customers who consistently praise Kevin's responsiveness, same-day availability, and technical knowledge — particularly with tankless and Rheem water heaters. However, the professionalism score is meaningfully dragged down by a recurring pattern of serious behavioral complaints: multiple independent reviewers describe Kevin as rude, d... Read more

A Fast Plumbing & Drain has a strong base of satisfied repeat customers who consistently praise Kevin's responsiveness, same-day availability, and technical knowledge — particularly with tankless and Rheem water heaters. However, the professionalism score is meaningfully dragged down by a recurring pattern of serious behavioral complaints: multiple independent reviewers describe Kevin as rude, dismissive, aggressive, and in one case entering a home without permission. Pricing is a significant weak point, with several detailed complaints about non-transparent invoicing, refusal to itemize parts costs, and charges perceived as excessive — including multiple $1,300 water heater installs where the unit alone retailed near $700. Project completion is moderate-positive overall but is penalized by one detailed account of abandoned work, an unreturned customer filter, and failure to honor a quoted scope of work. Experience scores reasonably well given the volume of praise for technical problem-solving, but is tempered by one credible account of incorrect wiring and a misdiagnosis that required a callback. Read less