Lil Rooter

This contractor operates two distinct service models with markedly different customer outcomes. Recent reviews (2024-2025) from Roto-Rooter locations show consistently excellent professionalism, project completion, and experience scores (all 5-star ratings with detailed positive feedback). However, historical reviews (2012-2023) for Lil Rooter reveal significant pricing concerns and polarized cust... Read more

This contractor operates two distinct service models with markedly different customer outcomes. Recent reviews (2024-2025) from Roto-Rooter locations show consistently excellent professionalism, project completion, and experience scores (all 5-star ratings with detailed positive feedback). However, historical reviews (2012-2023) for Lil Rooter reveal significant pricing concerns and polarized customer experiences, with multiple complaints about overcharging, misdiagnosis, and incomplete work, offset by some highly satisfied long-term customers. The pricing dimension is notably weak (65.0) due to recurring complaints about rates 5X higher than competitors, hidden charges, and aggressive upselling tactics. Overall professionalism and experience remain solid due to the volume of recent positive feedback, but the pricing issues and pattern of negative experiences with the owner (Rommel) substantially reduce the overall trustworthiness of this contractor. Read less