Frank Bonetti Plumbing

Bonetti Plumbing shows highly polarized performance across all dimensions. While technicians demonstrate solid technical expertise and frequently complete jobs successfully, the company suffers from severe professionalism and communication failures. Recurring complaints include unprofessional behavior (swearing, rudeness), poor responsiveness to callbacks, and inconsistent follow-through on commit... Read more

Bonetti Plumbing shows highly polarized performance across all dimensions. While technicians demonstrate solid technical expertise and frequently complete jobs successfully, the company suffers from severe professionalism and communication failures. Recurring complaints include unprofessional behavior (swearing, rudeness), poor responsiveness to callbacks, and inconsistent follow-through on commitments. Pricing concerns are substantial, with multiple reviews citing overcharges, inflated estimates, and lack of transparency. The company's responsiveness to customer disputes is particularly weak, with numerous reports of unanswered calls and ignored complaints. Positive reviews emphasize quality workmanship and knowledgeable technicians, but negative reviews often involve billing disputes and communication breakdowns that undermine trust. Read less