Roll ‘N’ Rooter

Vern Tyson personally receives strong praise across many reviews for his technical skill, friendly demeanor, and reliability, with long-term customers spanning 25+ years vouching for his expertise. However, the business as a whole has significant professionalism and project completion concerns: three 1-star reviews describe dispatcher rudeness, missed appointment windows, no callbacks, and at leas... Read more

Vern Tyson personally receives strong praise across many reviews for his technical skill, friendly demeanor, and reliability, with long-term customers spanning 25+ years vouching for his expertise. However, the business as a whole has significant professionalism and project completion concerns: three 1-star reviews describe dispatcher rudeness, missed appointment windows, no callbacks, and at least one instance of an unfinished job (missing faucet and handles with no follow-up communication as of September 2024). Pricing is mentioned positively in two reviews but the sample is too small to draw firm conclusions. The contrast between glowing reviews of Vern personally and serious operational failures drags the professionalism and project completion scores down considerably. The most recent review (2024) is a 1-star complaint about an incomplete job, which is weighted more heavily under recency rules. Read less