Overview of Company Customer Sentiment Analysis in May
Every single review in this dataset is a 1-star complaint, and all five explicitly describe serious pricing concerns including dramatically inflated part costs, undisclosed upcharges, and refusal to perform requested work without bundling unnecessary repairs. Professionalism scores are severely dragged down by dismissive technician attitudes, a manager who accused a customer of making threats, and... Read more
Every single review in this dataset is a 1-star complaint, and all five explicitly describe serious pricing concerns including dramatically inflated part costs, undisclosed upcharges, and refusal to perform requested work without bundling unnecessary repairs. Professionalism scores are severely dragged down by dismissive technician attitudes, a manager who accused a customer of making threats, and staff who deflected pricing concerns with non-answers. Project completion is partially salvaged only because some basic work (e.g., drain snaking) was technically performed, though in at least one case the technician refused to complete the requested job and left. Workmanship quality was questioned in multiple reviews, with one reviewer explicitly stating the contractor was 'not even very good at what they do,' further suppressing the experience score. Read less