Rescue Rooter

This contractor presents a deeply split profile: a large volume of positive reviews praise individual technicians by name for being professional, courteous, knowledgeable, and completing jobs effectively, which drives moderate-to-good scores in professionalism and experience. However, pricing is the single most damaging dimension, with an enormous number of reviewers across many years and location... Read more

This contractor presents a deeply split profile: a large volume of positive reviews praise individual technicians by name for being professional, courteous, knowledgeable, and completing jobs effectively, which drives moderate-to-good scores in professionalism and experience. However, pricing is the single most damaging dimension, with an enormous number of reviewers across many years and locations explicitly describing bait-and-switch tactics (advertising $83-$99 specials then quoting $400-$1,700+ on arrival), gross overcharging for simple jobs, and high-pressure upselling for unnecessary work — this pattern is so consistent and widespread it cannot be dismissed as isolated incidents. Project completion is also significantly undermined by a very high volume of no-show and cancellation complaints, warranty non-honoring, and in some cases work left incomplete or done incorrectly. The overall WW Score of 68.2 reflects a company with capable field technicians but systemic, management-level problems with pricing integrity and scheduling reliability. Read less