John A Martin Heating & Air Conditioning Inc

North Star (formerly John A. Martin Heating & Air) demonstrates strong professionalism with consistent praise for courteous, prompt technicians and responsive customer service across 12 reviews. Technical expertise is well-documented with 9 mentions of quality workmanship and problem-solving. However, project completion shows mixed results: while most jobs are completed satisfactorily, one 2024 re... Read more

North Star (formerly John A. Martin Heating & Air) demonstrates strong professionalism with consistent praise for courteous, prompt technicians and responsive customer service across 12 reviews. Technical expertise is well-documented with 9 mentions of quality workmanship and problem-solving. However, project completion shows mixed results: while most jobs are completed satisfactorily, one 2024 review reports complete communication breakdown after initial service, and another 2016 review indicates pricing surprises. Pricing concerns appear in 4 reviews, with complaints about lack of upfront quotes, aggressive upselling, and one allegation of a potential "shakedown" for unnecessary retrofits. The company's age and ownership transition (from John Martin to North Star) may explain some service inconsistency. Read less