Count-On Plumbing

Count-On Plumbing has a long track record of completing jobs efficiently and thoroughly, with many reviewers praising punctuality, tidiness, and follow-through — including a notable callback honored at no charge. However, two recent reviews (2024) raise serious concerns about Kenny's interpersonal conduct, including being described as condescending, impatient, and a poor communicator, which mean... Read more

Count-On Plumbing has a long track record of completing jobs efficiently and thoroughly, with many reviewers praising punctuality, tidiness, and follow-through — including a notable callback honored at no charge. However, two recent reviews (2024) raise serious concerns about Kenny's interpersonal conduct, including being described as condescending, impatient, and a poor communicator, which meaningfully drag down the professionalism score. Pricing is the most polarizing dimension: older reviews consistently describe rates as fair and reasonable, but two recent reviews document significant overcharging on parts (a cartridge marked up over 3x retail) and disputed labor hours, which substantially lowers confidence in current pricing practices. Experience scores remain solid based on multiple accounts of skilled problem-solving, including completing jobs others said could not be done, though the recency of positive experience reviews is limited. The contrast between the older glowing reviews and the two detailed 2024 complaints is the dominant story in this dataset. Read less