Advanced Plumbing, Heating and Air Conditioning

Advanced Plumbing, Heating and Air Conditioning receives strong praise for professionalism, communication, and responsiveness across many reviews, with staff like Craig and Lupe frequently highlighted by name for their courteous and prompt service. Technical knowledge and diagnostic skill are positively noted in multiple reviews, supporting a solid experience score. However, the project completion... Read more

Advanced Plumbing, Heating and Air Conditioning receives strong praise for professionalism, communication, and responsiveness across many reviews, with staff like Craig and Lupe frequently highlighted by name for their courteous and prompt service. Technical knowledge and diagnostic skill are positively noted in multiple reviews, supporting a solid experience score. However, the project completion dimension is significantly dragged down by a recurring and serious pattern: multiple reviewers (across different years) report technicians failing to submit warranty reports on time, leaving customers without AC for weeks, and not following through on promised callbacks. One detailed 1-star review also raises concerns about a potentially unnecessary and expensive repair recommendation. Pricing is mentioned positively in a small number of reviews, earning a moderate but conservative score. The mix of genuinely strong service reviews and genuinely serious failure reviews produces a middling overall WW Score that reflects real inconsistency in service delivery. Read less