R. R. “Pat” Harris Plumbing

The review corpus for R.R. Pat Harris Plumbing is overwhelmingly negative, with the vast majority of reviews describing serious and repeated failures across all four scored dimensions. Professionalism is the most heavily cited dimension and the most damaging: dozens of reviewers describe missed appointments with no callbacks, rude and verbally abusive staff (particularly a manager named Dan), and ... Read more

The review corpus for R.R. Pat Harris Plumbing is overwhelmingly negative, with the vast majority of reviews describing serious and repeated failures across all four scored dimensions. Professionalism is the most heavily cited dimension and the most damaging: dozens of reviewers describe missed appointments with no callbacks, rude and verbally abusive staff (particularly a manager named Dan), and outright dismissal of long-time customers. Project completion scores are also very low, with multiple reviewers reporting incomplete work, return visits that failed to resolve the original problem, and in at least two cases plumbers leaving mid-job without finishing. Pricing drew significant criticism as well, with reviewers citing hidden charges, billing for time spent walking around the house, charging for a second plumber without consent, and a $300 charge for a job that was abandoned. Experience scores are marginally higher but still poor, with multiple accounts of wrong diagnoses, incorrect parts, and work that had to be redone by a competitor. The only positive signals come from a small cluster of reviews — some recent (2024), some older — praising a specific plumber named Carlos and one named Julio, suggesting individual technician quality varies widely but management and operational reliability are the core systemic failures. Read less