Premium One Plumbing

Premium One Plumbing has a strong base of loyal, long-term customers who consistently praise James and Harry for professionalism, technical skill, responsiveness, and courteous habits like wearing shoe covers. However, a meaningful cluster of 1-star reviews — spanning multiple years — describes serious issues including rudeness, abandoned jobs without follow-up, alleged fraudulent reporting to... Read more

Premium One Plumbing has a strong base of loyal, long-term customers who consistently praise James and Harry for professionalism, technical skill, responsiveness, and courteous habits like wearing shoe covers. However, a meaningful cluster of 1-star reviews — spanning multiple years — describes serious issues including rudeness, abandoned jobs without follow-up, alleged fraudulent reporting to home warranty companies, and significant overcharging relative to competitors. Pricing feedback is mixed: many reviewers call it fair and competitive, while at least three explicitly state they were quoted prices far above market rate. Project completion is the most polarizing dimension, with several reviewers reporting that work was started or diagnosed but never completed, and calls going unanswered. The score reflects a genuinely capable operation undermined by inconsistent service delivery and recurring negative patterns that cannot be dismissed as isolated incidents. Read less