Pasadena Plumbing

Pasadena Plumbing has a strong base of loyal, long-term customers who consistently praise Mike's technical expertise, responsiveness, and honest pricing — with multiple reviewers citing specific examples of him refusing to upsell, returning money owed, and even resolving issues remotely at no charge. However, professionalism is the most heavily penalized dimension due to a recurring and serious ... Read more

Pasadena Plumbing has a strong base of loyal, long-term customers who consistently praise Mike's technical expertise, responsiveness, and honest pricing — with multiple reviewers citing specific examples of him refusing to upsell, returning money owed, and even resolving issues remotely at no charge. However, professionalism is the most heavily penalized dimension due to a recurring and serious pattern: multiple independent reviewers across different years describe Mike abruptly abandoning jobs, hanging up on customers, becoming verbally aggressive, and in one alarming case, walking away from a household with a CO alarm emergency involving young children. Project completion scores moderately well overall, but is tempered by at least two reviews describing incomplete or shoddy work and a refusal to honor callbacks. Pricing is generally viewed as fair to reasonable, though two reviewers felt overcharged, and one noted parts prices seemed inflated. The WW Score of 72.1 reflects a contractor with genuine skill and many satisfied customers, but with a documented and repeated pattern of unprofessional conduct that poses a real risk to prospective clients. Read less