New Pipe Plumbing & Rooter

New-Pipe Plumbing has a large and diverse review base spanning roughly 2008–2018, with the vast majority of reviews predating 2016, making recency a significant concern. Professionalism scores moderately well overall — many reviewers praised punctuality, courteous technicians, and clean work habits — but is dragged down by a meaningful minority of reviews citing no-shows, late arrivals, upse... Read more

New-Pipe Plumbing has a large and diverse review base spanning roughly 2008–2018, with the vast majority of reviews predating 2016, making recency a significant concern. Professionalism scores moderately well overall — many reviewers praised punctuality, courteous technicians, and clean work habits — but is dragged down by a meaningful minority of reviews citing no-shows, late arrivals, upselling pressure, dishonest diagnoses, and technicians with poor attitudes. Pricing is the weakest dimension: while some reviewers found the company competitive or reasonable, a substantial number explicitly described prices as too high, felt misled by escalating quotes mid-job, or found significantly cheaper alternatives after the fact; hidden charges, bait-and-switch pricing, and refusal to honor advertised discounts appear across multiple independent reviews. Project completion is mixed — many jobs were finished on time and to satisfaction, but a notable cluster of reviews describes incomplete work, return visits required to fix errors, jobs running over schedule, and in several cases outright abandoned or botched work. Experience scores similarly: skilled technicians like Billy, Phillip, Jack, Marco, and Benny received strong individual praise, but multiple reviews document misdiagnosed problems, incorrect installations (hot/cold reversed, improperly sealed pipes, wrong parts), and technicians who lacked necessary equipment or knowledge. Read less