Villa Plumbing

Villa Plumbing receives a critically low WW Score of 38.2, driven by severe and consistent failures across all dimensions. Project completion is the weakest area (32.0), with overwhelming evidence of abandoned work, multiple failed appointments, extended delays, and incomplete repairs requiring customer follow-up or alternative contractors. Professionalism scores only 42.0, marked by poor phone re... Read more

Villa Plumbing receives a critically low WW Score of 38.2, driven by severe and consistent failures across all dimensions. Project completion is the weakest area (32.0), with overwhelming evidence of abandoned work, multiple failed appointments, extended delays, and incomplete repairs requiring customer follow-up or alternative contractors. Professionalism scores only 42.0, marked by poor phone responsiveness, rude staff, unprofessional attitudes, and lack of accountability. Experience (45.0) and pricing (48.0) are similarly problematic, with numerous reports of incompetent diagnostics, unnecessary part replacements, damage to customer property, and hidden charges. The company shows a pattern of collecting payment then becoming unresponsive, particularly evident in warranty-referred work. Read less