Electric USA

Drain Doctor receives a critically low WW Score of 42.3, driven by severe deficiencies across all dimensions. Pricing is the most damaging factor (28/100), with overwhelming evidence of systematic overcharging, upselling unnecessary services, and quoting vastly inflated prices compared to competitors. Project completion scores poorly (45/100) due to frequent incomplete work, failed callbacks, warr... Read more

Drain Doctor receives a critically low WW Score of 42.3, driven by severe deficiencies across all dimensions. Pricing is the most damaging factor (28/100), with overwhelming evidence of systematic overcharging, upselling unnecessary services, and quoting vastly inflated prices compared to competitors. Project completion scores poorly (45/100) due to frequent incomplete work, failed callbacks, warranty disputes, and jobs that required redoing by other plumbers. Professionalism is compromised (48/100) by communication failures, language barriers cited repeatedly, rude staff interactions, and inconsistent service quality. While some technicians demonstrate competence (52/100 experience), this is overshadowed by misdiagnosis, poor troubleshooting, and lack of technical knowledge among many field staff. The company shows a pattern of targeting vulnerable customers (elderly, disabled, non-English speakers) and employing high-pressure sales tactics. Read less