Chappell Pump & Supply

Chappell Pump & Supply demonstrates solid technical competence and generally completes projects successfully, earning strong marks for experience and project completion. However, professionalism is significantly undermined by inconsistent customer service—some reviews praise responsiveness and courtesy while others report rude staff, unanswered calls, and dismissive attitudes. Pricing is a major... Read more

Chappell Pump & Supply demonstrates solid technical competence and generally completes projects successfully, earning strong marks for experience and project completion. However, professionalism is significantly undermined by inconsistent customer service—some reviews praise responsiveness and courtesy while others report rude staff, unanswered calls, and dismissive attitudes. Pricing is a major concern, with multiple customers citing high hourly rates ($168/hour), undisclosed apprentice labor at full technician rates, unauthorized charges, aggressive billing practices, and minimum service fees perceived as unfair. The company shows capability but struggles with consistency in customer interactions and transparent, fair pricing practices. Read less