Overview of Company Customer Sentiment Analysis in May
The overwhelming majority of reviews describe serious professionalism failures including chronic lateness without notice, combative and abusive behavior toward customers, swearing, and demeaning attitudes — dragging the professionalism score to a very low level. Pricing transparency is also a significant concern, with multiple reviewers reporting quotes that changed upon arrival and unexpected c... Read more
The overwhelming majority of reviews describe serious professionalism failures including chronic lateness without notice, combative and abusive behavior toward customers, swearing, and demeaning attitudes — dragging the professionalism score to a very low level. Pricing transparency is also a significant concern, with multiple reviewers reporting quotes that changed upon arrival and unexpected charges added to final bills. Project completion is severely undermined by documented cases of abandoned or incomplete work, failure to remove old equipment as quoted, and faulty repairs that required third-party contractors to redo. Experience scores slightly higher due to a few positive mentions of small repair competence, but are offset by a documented 'plumbing 101' error involving mismatched pipe sizing and a grab bar installation so poor it had to be completely redone. Only two reviews (both from 2024 and 2017) are positive, and the most recent positive review references 'new management,' suggesting the business may have undergone a change that is not yet reflected in the broader review history. Read less