Frank the Plumber

This contractor shows mixed performance across dimensions. Professionalism scores well (78) with consistent mentions of punctuality, politeness, and responsiveness, though several older reviews cite no-shows and poor communication. Project completion is the weakest area (68), with multiple documented instances of incomplete work, misdiagnosis, shoddy repairs, and refusal to honor callbacks. Experi... Read more

This contractor shows mixed performance across dimensions. Professionalism scores well (78) with consistent mentions of punctuality, politeness, and responsiveness, though several older reviews cite no-shows and poor communication. Project completion is the weakest area (68), with multiple documented instances of incomplete work, misdiagnosis, shoddy repairs, and refusal to honor callbacks. Experience/skill is strong (80) with many reviews praising technical knowledge and workmanship quality. Pricing is moderate (72), with fair pricing mentioned frequently but one egregious overcharge incident ($105 for 20 minutes) and concerns about transparency. The WW Score of 72.8 reflects significant reliability concerns despite strong technical capability. Read less