A-1 Speedy Rooter and Plumbing

A-1 Speedy Rooter earns consistent praise for responsiveness, punctuality, and courteous technicians — particularly Bernie, Dan, and Elbert — across a large volume of reviews spanning over a decade. However, a meaningful cluster of negative reviews raises legitimate concerns across all four dimensions: multiple reviewers cite rudeness from management and office staff, overbilling disputes, war... Read more

A-1 Speedy Rooter earns consistent praise for responsiveness, punctuality, and courteous technicians — particularly Bernie, Dan, and Elbert — across a large volume of reviews spanning over a decade. However, a meaningful cluster of negative reviews raises legitimate concerns across all four dimensions: multiple reviewers cite rudeness from management and office staff, overbilling disputes, warranty refusals, incomplete or sloppy workmanship, and jobs that required callbacks or were never properly resolved. Pricing is a mixed picture — many customers praise fair and transparent quotes, but several others report surprise charges, inflated fees, and a $175 charge for a 10-minute job. Project completion is similarly split, with several reviews describing unfinished work, holes left uncovered, poor cleanup, and a technician who declined a job outright. The owner's handling of negative reviews — including disclosing personal customer information in public responses — was itself cited as a reason for lowered ratings by at least two reviewers, which is a notable professionalism concern at the business level. Read less